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Frequently Asked Questions

What are 3D printed products?

Our products are manufactured using 3D printing technology, which applies plastic layer by layer to create custom, complex shapes—ideal for personalized, functional, or decorative items.

What material are the products made of?

Our products are primarily made from PLA and PETG. PLA is a biodegradable, plant-based plastic, ideal for decorative and environmentally friendly applications. PETG, on the other hand, is more robust and durable—perfect for functional or mechanically stressed parts.

How long does delivery take?

Depending on the product, production time is between 2 and 5 business days (if not in stock). Shipping time varies depending on the shipping method and region (usually 1-3 business days in Germany).

Can I have my product personalized?

We don't currently offer personalization. However, we're working on making this service available in the future—please check back regularly or subscribe to our newsletter for updates.

Why can small irregularities occur?

3D printing is an additive manufacturing process. Small visible layers or minimal surface deviations are due to the manufacturing process and do not constitute a defect.

How much does shipping cost?

All information about our shipping conditions can be found here

Can I return a product?

Non-personalized products can be returned within 14 days. Unfortunately, returns are not possible for custom-made items unless there is a manufacturing defect. You can find all further information about our return policy here.

How can I contact you?

You can reach us by email at info@noctura3d.de or via the contact form on our website. We usually respond within 24 hours.

What happens if my product arrives damaged?

If a product is damaged during shipping, it's obviously very frustrating. Please send us a photo and your order number immediately. We'll arrange a replacement or refund as quickly as possible.